As a relatively new town under development, often more than one organisation looks after parts of Sherford, or the responsibility shifts over time. When a housebuilder is working on a section of land, they are responsible for that area. When finished, it is transferred to a management company – and they become your point of contact.
Different management companies look after different areas of Sherford. FirstPort is responsible for the completed communal estate areas. These are in the process of being handed over now, and this process will continue over time as Sherford progresses.
Residential areas are split into parcels, each with a dedicated management company of either FirstPort, Gateway or Trinity. These parcel-specific management companies are responsible for the upkeep of the shared spaces within that residential parcel.
All residents get information about their management company when buying their home. Once an area has been handed over to a management company, they will contact you directly to provide all the information you need, including how to register as a customer, communicate with them, and receive your annual statement.
You will be asked to pay certain charges and the payments depend on the type of property you have. The three sets of fees are: an estate charges, a parcel specific payment, and a contribution to the Sherford Community Trust. Used for different purposes, they all benefit Sherford and help to make it an outstanding place to live.